9:41 a.m.

A BPD dispatcher receives a call regarding the shooting in Norris Hall. The dispatcher initially has difficulty understanding the location of the shooting. Once identified as being on campus, the call is transferred to VTPD.

(The panel estimated that the shooting began at this time based on the time it took for the students and faculty in the room next door to recognize that the sounds being heard were gunshots, and then make the call to 911.)